Your orders are processed and shipped in a timely manner. All products are hand made to order in the UK within 1-2 business days. After production is complete, your order is dispatched direct from the manufacturer by a trusted courier with full tracking, such as FedEx or DHL. Our manufacturer cannot ship to PO boxes. Orders usually arrive in the US within 3-5 days.
Refunds and Returns
If you are not entirely satisfied with your purchase, we're here to help.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
In the event you need to make a return, please email firstname.lastname@example.org
. Provide us your order number and identify the specific item being returned and we will provide a shipping label.